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Services

To us you are more than a customer, you are a business partner, and we find it essential to provide you with more than just products. Our expert team offer you high quality services to help you enhance your distribution of Brightwell Dispensers' innovative paper & soap dispensers and chemical dosing systems.

Branding

We offer our customers the option to distribute our products under their own company's name thanks to our internal branding facility. This option applies to all our products, including our toilet roll dispensers, paper towel dispensers, our soap dispensers and our chemical dosing systems.

Promoting your brand will enhance your business reputation and having your logo and your contact details printed on our products is an easy and effective way of reaching out to potential customers every day.

We also offer own-labeling, with designs to suit your stock and product requirements.

Check-out our conditions and guidelines on the right hand side for more information.

Technical training

Regular training sessions on our dosing systems, whether for dishwashers or laundry, are held at our headquarters in the UK, where we welcome you to participate in a comprehensive, technical approach to our systems. The courses cover the basics for selling and maintaining the systems, as well as in-depth guidance on full installation and programming. Courses run every two months (subject to demand). All the details can be found on the technical training presentation.

Thanks to our network of exclusive distributors around the world, we can even hold these training sessions closer to you, in your language.

We can also provide on-site training support to advise engineers of the best ways to apply the benefits of our dosing systems on their installations, and consequently maximise the return on investment.

Contact us for more details.

Technical training on laundry dosing systemExpert showing dosing system on washing machine

Free chemical compatibility test

We offer a free chemical compatibility test to ensure that your soap, paper or chemicals dispensers are supplied with the most suitable components.

Test procedures include pumping tests to determine the average life cycle of our components with your product and submersion tests to identify any erosion or compatibility issues with our standard raw materials. Further tests can be undertaken, if required, with other materials more suited to your chemical. We always do our best to find the most durable material for your cleaning agent.

To request your free chemical compatibility test, please complete the questionnaire form and return it to our QA team together with a sample of your chemical and Material Safety Data Sheet (MSDS) to:

Brightwell Dispensers Ltd
Quality Assurance
Brightwell Industrial Estate
Norton Road, Newhaven
East Sussex, BN9 0JF
UK

We also offer chemical compatibility test kits should you wish to carry out your own tests .

Contact us for more information.

 

Bespoke design

Many companies require their soap or chemical dispensers to suit their unique brand and style. That is why we offer all our customers a design service for bespoke dispensers, whether they have ideas of their own or would like style guidance. We even consider part-funding production of a brand new dispenser when large volumes are required.

Our team of expert designers benefit from years of experience in the design and the development of dispensing systems. Their competences in mechanical and electronic engineering allow them to tackle any type of idea and bring it to life thanks to their complimentary set of skills and know-how.

Typical core competences and services offered by us include:

  • Product design (mechanical, electronic hardware & software development)
  • Project management and development with quality partners
  • Project viability studies
  • Market research and investigations
  • Concept generation
  • Regulatory support
  • Rapid prototyping, model making and testing
  • Intellectual property management
Working on new designSoap dispenser designer linesDesigner working on soap dispenser

Exclusivity

Some of our products have an exclusivity option. Unique pin positions or access codes lock the dosing equipment to your chemical. This prevents any other chemicals from being used with your dispenser, insuring both your return on investment and your future sales. This option is subject to minimum order quantities and is available on certain ranges only.

Contact us for more information.

Unique Brightwell Dispensers' pin positions

Returns policy (RMA)

We pride ourselves on the quality of our design, our production and our finished products. However any manufacturer can face the occasional fault and our RMA (return merchandise authorisation) process ensures that your comments and requests are dealt with efficiently, minimising the impact on your business.

We operate a return-to-sender policy which means all faulty goods are returned to us at the cost of the buyer. Replacement products are charged until the damaged goods can be inspected by our QA team. If the goods are still covered by the two year guarantee and we are responsible for the fault, a full credit will be offered for the value of the goods.

Terms and Conditions, clause 8.5
"Where any valid claim in respect of any goods which is based on any defect or quality or condition of the goods is notified to Brightwell' Brightwell shall make good by replacement or repair free of charge any defect which may appear in the goods but the goods must be returned to Brightwell for repair."