Technical Product Support Manager (Middle East)

Job Title: Technical Product Support Manager (Middle East)
Location: Regional Sales Manager

Brightwell is an international leader in the design and manufacturing of high-quality and efficient dosing systems.  

Our story began in 1947, with a clear vision of helping create a cleaner world through our cleaning and hygiene solutions. We currently export our products internationally to over 70 countries, supported by a network of valued partners.  

About the role:

The key purpose for the Technical Product Support Manager is to train, promote and support the dosing product portfolio. You will be required to provide technical expertise to all customers in the Middle East region and corporate accounts. As part of the new product development program, you will be a product champion for agreed projects providing the link between the customers and the design team, identifying new market opportunities

Key areas of responsibility

  • First line technical support
  • Technical product training for customers
  • Installation of the dosing systems for dilution, laundry and dishwash
  • Working with customers to support in field issues
  • Set and implement annual sales plan to meet business needs
  • Gather market information, its trends, products and competitors, to strengthen our market knowledge as well as to consolidate this information and select what can be useful for future meetings or providing input for strategy shaping
  • Develop and adapt training programmes and materials for the local region
  • Set and implement annual sales plan to meet business needs
  • Support new product / solution / offer development & deployment to drive innovation within Brightwell (New Product Pipeline (NPP) Process)
  • Manage CRM for reporting
  • Report customer activities to the line manager in regular meetings

Skill set of the role:

The job holder will have excellent technical skills, ideally within the laundry or hygiene business. Good organization and time management skills are essential. You will have a strong understanding of project management and the ability to multi-task under pressure and be used to making positive business decisions.

Job qualifications: Engineering qualification, Electrical qualification.

Job experience: The job holder will have knowledge and/or experience in the professional laundry and/or ware wash market ideally with chemicals or chemical dosing equipment.

This job description sets out the duties of the post at the time it was drawn up.  Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed.