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Privacy & Cookies Policy

Last updated: 18 August 2021

This policy sets out how Brightwell Dispensers Limited (registered in England under Co No. 661996 and whose registered office is at Unit 9, Euro Business Park, Estate Road, Newhaven, BN9 0DQ, East Sussex, England) will use and protect information that you supply to us (whether via our website at www.brightwell.co.uk or otherwise). You are encouraged to read this policy thoroughly as it contains important information about what to expect when we collect personal information about you and how we will use your personal data. Should you have any queries about its contents, please feel free to ask us using any of the methods listed below under ‘Contact us’.

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times.

This privacy policy was last updated in August 2021.

What does this policy cover?

This policy applies to personal data that we process, whether through our website or otherwise, as a data controller. Personal data is information that relates to an identified or identifiable individual. We gather this data when you subscribe through this website to our mailing list or we process any orders you make for goods or services from us.

What personal information do we collect?

We may collect and process the following data:

  • your name;
  • your email address;
  • your telephone number;
  • your postal address;
  • your banking details
  • your IP address.
  • information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you.

How is this information used by us?

We are constantly striving to improve our products and services. To help us do this it is important that we understand our customers’ needs and requirements. We may therefore use information you supply us to:

  • improve the appearance or performance of our website;
  • improve the design or range of products or services we offer;
  • engage with you via email about products or services that we believe you may find interesting;
  • engage with you via email for market research purposes.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our goods and services. These statistics will not include information that can be used to identify you.

We also gather this information to allow us to process any orders you may make, provide goods or services to you and to communicate with you on any matter relating to the conduct of your account. If you agree, we may also contact you about other products and services we think may be of interest to you.

From time to time, we may provide your information to customer service agencies for research and analysis purposes so that we can monitor and improve the goods and services we provide. We, or our agents and sub-contractors’ may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.

Marketing

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you agree to us providing you with marketing information, you can always opt-out at a later date.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to sales@brightwell.co.uk. If you agree to us providing you with marketing information, you can always opt-out at a later date.

Who do we share this information with?

We may share some of your information with our suppliers but only the extent that such information is reasonably and properly required in order to satisfy an order for goods or services.

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Save as indicated above we will never sell any of your information or divulge it to any third party except for the purposes of communicating with you in respect of our business, products and services or those of our group companies. We will only share information with enforcement authorities where there is a legal obligation to do so.

We use Spotler to batch process email deliveries to you and we may share with them any or all of the data that you have consented to provide us with. Spotler’s privacy policy may be viewed at https://spotler.co.uk/privacy-policy/ .

We use Google Analytics to analyse how our website is used and how web traffic flows through it. The only personal data we share with Google is your IP address via the cookie that is placed on your device. Google’s privacy policy may be viewed at https://policies.google.com/privacy?hl=en.

How is information protected?

We take the security of all information very seriously. Our website uses SSL certification to transfer information and our servers are located in the United Kingdom. We have also put in place physical, electronic and managerial procedures to ensure that any information that you supply to us is stored and handled securely and will use all reasonable efforts to safeguard your personal information at all times. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

The information you provide may be transferred to countries outside of the United Kingdom or the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information and any transfer of information outside of the United Kingdom or the EEA will only occur to the extent that such transfer is reasonably and properly required in relation to any order for our goods and services.

How long will the information be kept by us?

The information we hold about you will be stored for as long as we share a business relationship. If you choose to unsubscribe from communications from us we will delete all of your personal information from our records within 30 days. If we receive a notification that a communication we have sent to you was undeliverable then we will attempt to contact you via an alternative method in order to make sure that we have the right contact information. If we are still unable to make contact with you we will delete all of your personal information from our records within 30 days. You also have a right to request the deletion of your data – see ‘Access to your information and updating and correcting your information’ below.

Opting in and out of receiving communications from us

By completing the ‘Contact us’ form on our website (or by signing anything to similarly indicate such consent), you consent to receive communications from us that we will send to you with regards to our business, products and services and those of our group companies. On each communication you receive from us there will be a clearly marked link which will allow you to readily unsubscribe from all further communications.

You may also withdraw your consent to receive communications from us at any time by emailing us at sales@brightwell.co.uk or by writing to us at the address detailed in the section below entitled “Contact us”.

How we use cookies

Cookies are small files placed on your browsing device to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. They also allow us to tailor your experience of our website and to help us to improve its performance overall.

Cookies cannot be used to access your device or any information stored on it. You can usually choose to prevent cookies being stored on your device by altering the settings of your browser. However, in a few cases, some of our website features may not function if you remove cookies from your browser

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org and those websites tell you how to remove cookies from your browser.

Links to other websites

Our website may contain links to other websites which may be of interest. We have no control over, nor accept any responsibility for, their content. You are advised to exercise caution when entering any information on external websites as this privacy policy only applies to this website so, when you link to other websites, you should read their own privacy policies..

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to sales@brightwell.co.uk or send a letter to the address detailed in the section below entitled “Contact us”. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name or payment details, please let us know the correct details by sending an email to sales@brightwell.co.uk or send a letter to the address detailed in the section below entitled “Contact us”. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You have the right to have your personal data erased where it is no longer necessary for the purpose for which it was originally collected or processed or you withdraw your consent for us to process your personal data. You may withdraw your consent at any time.


Further information

More about the role of The Information Commissioner's Office can be found at https://ico.org.uk

If you feel that we have not complied with our obligations or have failed to deal with a request adequately, you can make a complaint at https://ico.org.uk/make-a-complaint/your-personal-information-concerns/.


Contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments you can contact us by any of the following:

Telephone: +44 (0) 1273 513566
Facsimile: +44 (0) 1273 516134
Email: sales@brightwell.co.uk
Write: Unit 1, Rich Industrial Estate, Avis Way, Newhaven BN9 0DU